At Compusale Technologies, our commitment extends beyond the sale. We believe in a premium customer experience — from purchase to aftercare.
Return & Exchange Policy
We provide the opportunity to return or exchange products within 14 days of purchase, in full compliance with the Consumer Protection Law of Azerbaijan.
Eligibility Criteria:
· Product must be unused
· Original packaging must be intact and undamaged
· All components, accessories, and documentation must be included
· No signs of use, scratches, or mechanical damage
· Factory seals must remain unbroken
Only non-defective products in perfect condition are eligible for return or exchange.
Please note: Delivery fees are non-refundable.
Warranty Coverage
All products come with a 1-year official warranty, unless otherwise specified on the warranty card.
Warranty does not cover:
· Consumable items (e.g., power adapters, batteries)
· Software-related issues
· Wear and tear from regular use
· Damage caused by improper use, storage, or transportation
· Products with broken, removed, or tampered warranty seals
· Repairs or installations performed by unauthorized personnel
Service Duration: 5 to 35 business days
Shipping: All service-related shipping costs are the responsibility of the customer
To maintain warranty coverage, always refer to the user manual and follow proper installation and usage guidelines.
Refunds
For purchases made online, refunds are issued only to the original bank card used for the transaction. Cash refunds are not available.
Steps to Request a Refund:
1. Email [email protected] to request the Refund Application Form
2. Submit the completed form along with a valid ID copy
Processing Time:
Refunds are processed within 14 working days after receipt of all required documents.
The refunded amount will match the purchase price, excluding any delivery charges.
Service Center
Compusale Technologies LLC
22 Keykab Khanim Safaraliyeva Street
Baku, AZ1011 — Azerbaijan
Contact Numbers:
(+994) 123101033
(+994) 503110333
Operating Hours:
Monday to Friday: 09:00 – 18:00
Saturday: 10:00 – 17:00
Lunch Break: 13:00 – 14:00
Sunday: Closed
For any assistance, our support team is ready to help you with care, attention, and expertise.
Compusale Technologies — Your trusted partner in premium networking solutions.