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We provide all our customers with the opportunity to return or exchange an item. On our website you can find out the detailed terms of warranty service and apply for a return of the goods.

If the product does not suit you, you can exchange or return it within the first 14 days after purchase in accordance with the Law of Azerbaijan "On Protection of Consumer Rights". Only good quality goods are subject to exchange and return:


  • which has not been in use
  • in original, undamaged packaging;
  • fully loaded;
  • in the absence of traces of use: scratches, cracks, dents, mechanical damage, with intact factory seals.


In case of failure of the purchased product, you can use Compusale Service Centre. Compusale Technologies LLC Service Centre Address:  Baku AZ1011,Keykab Khanim Safaraliyeva St 22

Phone Number: (+994) 123101033;  (+994) 503110333   (+994) 553110333

Schedule:
Weekdays                  09:00 - 18:00
Saturdays                  10:00 - 17:00
Lunch break               13:00 - 14:00
Sunday is day-off


Product warranty period is mentioned on warranty coupon which attached to each product.

In accordance with the law on Consumer Production, you may only return a fully functional product, without defects and subject to the preservation it's packaging box, within 14(fourteen) days. When return a product, you will get full amount to the product, less the amount paid for the delivery.


Warranty Terms

* All offered products are available of 1(one) year warranty;

* The warranty does not cover consumable items and materials (batteries, power supplies and etc.), as well as to repair or replace parts of the product naturally wearing during operation;
* The quarantee does not cover software;
* The warranty repairs may be refused if the installation or repair of the goods produced by persons without appropriate authorization and qualification;
* The Consumer loses the right to the warranty repair in case of violation of the storage conditions, transportation and product operations conditions. Guarantee seals on the housing should not have any traces of opening;
* Read the manual supplied carefully before switching on the equipment, the right to the warranty repairs will be lost, in case of non-compliance with the operating conditions;
* Shipping Service Centre and Return the replaced product shall be covered by the buyer. All defective parts replaced during the repairs remain in the company.

* Replacement of defective equipment in service during the warranty period can be extended by the company for 5-35 days.


Return Policy

In accordance with the Consumer Protection Law, you can return fully functional equipment without breaking the original packaging within 14 (fourteen) days.

When making an online payment by means of payment cards, cash refunds are not allowed. The refund procedure is governed by the rules of international payment systems:

The return of a good quality product is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;

If the consumer refuses the goods, the seller must return the amount paid by the consumer to him, no later than ten days from the date the consumer submits the relevant demand.

To return funds to a bank card, you must fill in the "Application for the return of funds", which is sent at the request of the company to the email address, and send it along with a copy of the identity document to the address info@compusale.az

Refunds will be made to the bank card within 10 working days from the date of receipt of the "Application for the return of funds" by the Company.

The refund amount will be equal to the purchase amount. The term for consideration of the Application and the return of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays / weekends.